This refund policy outlines the conditions under which refunds are provided for bookings made on our aggregator platform for online porter services at Indian Railways stations. By booking the service, you agree to the terms of this refund policy.

Eligibility for Refund

Refunds will be issued under the following circumstances:

Service Cancellation by the Platform: If the porter service is unavailable due to reasons on our end (e.g., no availability of porters), a full refund will be issued.

Booking Cancellation by the User:

• Cancellation Before Service Activation: If you cancel your booking at least 2 hours prior to the scheduled time of the service, you are eligible for a full refund.
• Cancellation After Service Activation: No refund will be provided once the porter has been assigned to the booking or if the service has commenced.
• Incorrect Service Details: If there was an error in the booking details (e.g., wrong station, wrong time, or incorrect service description), a refund will be processed after verification.

Refund Process

Requesting a Refund: Refund requests must be submitted through the app’s support or customer service section. Please provide the booking ID and reason for the refund request.

Processing Time: Refunds will be processed within 7-10 business days, and the amount will be credited to the original payment method used during booking.

Partial Refunds: In cases of partial cancellations (e.g., service only partially completed), a pro-rated refund will be issued based on the service rendered.

Non-Refundable Cases

Refunds will not be issued under the following circumstances:

No Show by User: If the user is not present at the designated pickup point or fails to contact the assigned porter.

User Change of Mind: If the user cancels the booking after the service has been activated or initiated.

Force Majeure: Situations like natural disasters, accidents, or other uncontrollable events that prevent the service from being completed.

Refund for Disputes or Issues During Service

If you encounter issues or are dissatisfied with the service, please report the issue to our customer support team immediately. A full or partial refund may be processed after an investigation.

Modifications to This Policy

We reserve the right to modify or update this refund policy at any time. Users will be notified of such changes through the app or other communication channels.